Home – Privacy Policy
Last Updated: August 2026
Oxford Medical Group respects your privacy and is committed to protecting the information you provide when using our website, contacting us, requesting quotations, or purchasing our medical equipment.
This Privacy Policy explains what information we may collect, how we may use it, and how we protect it.
Depending on how you interact with our website, we may collect information such as:
Name
Email address
Phone number
WhatsApp contact details
Company, hospital, clinic, or organization name
Delivery or business address
Product or equipment requirements
Information included in messages or quotation requests
Any other information you voluntarily provide to us
We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.
Information provided to Oxford Medical Group may be used to:
Respond to product and equipment inquiries
Provide quotations and pricing information
Process and manage orders
Confirm product availability
Arrange delivery or collection
Provide technical or after-sales support
Respond to customer service requests
Understand customer requirements
Improve our website, products, and services
Communicate important information regarding an inquiry or purchase
Maintain business and transaction records
Prevent fraud, misuse, or unauthorized activity
We only use information for legitimate business, customer service, operational, or legal purposes.
When you contact us through our website, phone, WhatsApp, email, or other communication channels, we may retain the information necessary to respond to your request and maintain a record of the communication.
For example, if you request information about an endoscopy system, ultrasound machine, laparoscopic equipment, operating theatre equipment, or another medical device, we may use the information you provide to prepare a suitable response or quotation.
If you purchase or inquire about medical equipment, we may retain information related to the transaction, including the equipment requested, quotation details, order information, delivery details, payment-related information where applicable, and relevant communications.
This information may be retained for customer service, accounting, operational, legal, and after-sales service purposes.
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember certain preferences, and support website performance.
Cookies may help us understand which pages visitors use and how visitors interact with our website.
You can adjust your browser settings to refuse or manage cookies. Disabling certain cookies may affect some website functionality.
We may use analytics and similar tools to understand website traffic, visitor behavior, and the performance of our website.
This information may include general data such as pages visited, approximate location, device type, browser information, referral sources, and interaction with website content.
Analytics information is generally used to improve website performance and user experience.
Our website may use or link to third-party services, including:
Google services
Google Maps
Social media platforms
Payment or transaction services
Hosting and website security services
Analytics and performance services
These third parties may process information according to their own privacy policies and terms.
Oxford Medical Group does not control the privacy practices of third-party services.
Our website may display Google Maps to help visitors locate our business.
When you interact with Google Maps, Google may collect information according to its own privacy policy and terms.
Customers may contact Oxford Medical Group through WhatsApp or other direct communication channels.
Information shared through these services may be processed according to the privacy policies and terms of the relevant service provider.
We may use information received through these channels to respond to inquiries, provide quotations, coordinate orders, and provide customer support.
We take reasonable measures to protect personal and business information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, online communication system, or electronic storage method can be guaranteed to be completely secure.
Oxford Medical Group does not sell personal information to third parties.
We may share relevant information when necessary to provide requested products or services, including with service providers, delivery companies, technical service providers, payment providers, website providers, or other parties involved in fulfilling a customer request.
Information may also be disclosed where required by applicable law, legal proceedings, or lawful governmental requests.
We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include maintaining records of inquiries, quotations, purchases, communications, customer service, accounting, technical support, and other legitimate business activities.
When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.
Our website and services are intended for general users and businesses, including hospitals, clinics, healthcare facilities, medical professionals, and other customers.
We do not knowingly request or collect personal information from children for the purpose of providing our products or services.
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.
We recommend reviewing the privacy policy of any external website before providing personal information.
If you have provided personal information to Oxford Medical Group, you may contact us to ask about the information we hold about you or to request correction of inaccurate information, where applicable.
Certain information may need to be retained where required for legitimate business, accounting, legal, transaction, or service-related purposes.
Oxford Medical Group may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Oxford Medical Group
Shop #33, Ground Floor
Pak Medical Center
Khyber Bazar, Peshawar, Pakistan
You can contact us through the contact details and communication options provided on our website.
